Our mission is to get what you need, to you as fast as possible, each and every time. Rarely, there are occasions where things may be lost in transit or delayed due to unforeseen complications. It might even be that a product has reached you in a condition which is not satisfactory. We check all of our orders before sending them to be sure our products are in good condition, in date and confidentially packed without reference to contents or names of recipients. To understand our processes and the way we do things when it comes to delivery, please read the following;
The price of delivery is variable depending on the size of the order and your location. We will confirm the price at the point of sale when you have entered your address prior to checkout and payment of your order. This fee will also be included on the invoice we send to you once payments have cleared and before we post your order by recorded delivery. We are unable to accept the return of any orders. Please see our returns page for more information.
We send all of our orders out using recorded delivery to ensure that orders are received promptly and efficiently without any chance of going astray. Recorded deliveries are guaranteed and need to be signed for by a person residing at the delivery address. For this reason, we encourage customers to be home on the estimated delivery date. When we have sent your order, we will include the date we expect it to be received as well as the tracking number that has been assigned to your order. This ensures that our customers can keep updated on the progress of their delivery.
Deliveries are fulfilled within 4 - 7 days if residing within the Netherlands and 5 - 7 working days for residents of other European countries. These time scales are referring to business or working days and exclude weekends. If your order is not received within 7 business days in the Netherlands or 14 days for the rest of the EU, the next step would be to contact us so we can look into the matter. If there is no record of delivery on the couriers log, we will send out replacement medications.
If the products received are unsatisfactory or have been damaged in transit, customers are urged to take photographs of the package and the medications within 7 days of delivery. The photo of the package must contain the tracking ID for us to check the couriers record. In this event, we may send out replacement goods, however, we cannot accept the returns of merchandise due to strict laws which forbid this. In rarer circumstances, we may send out a full refund, depending on the individual case.
Should you have any further questions about the above, please speak with our customer services team who are available through the live chat feature, found at the bottom right of all of our web pages. Alternatively, you can find a contact us form to send emails at www.koopkamagra.com.